koinvegas Platform Privacy Notice

This page describes what we collect when you use koinvegas and how we keep that data protected. We take data security seriously and apply consistent practices across all our operations, whether you're accessing our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang. Our privacy commitments apply to every interaction you have with koinvegas—account registration, deposits via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, gameplay on our slots and live-dealer tables, and withdrawals.

We collect personal information only when necessary to operate our platform, verify your identity, process payments, and comply with applicable law. We do not sell your data to third parties. We do not use your information for marketing purposes without your consent. Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of where your data is stored.

Our privacy policy is straightforward: we explain what we collect, why we collect it, who has access to it, and what rights you have. If you have questions about how we handle your data, our support team is available during business hours to assist.

What we collect on koinvegas

We collect information in three categories: account data, transaction data, and technical data. Account data includes your email address, password, full name, date of birth, phone number, and government-issued ID number. We require this information to create your koinvegas account and verify your identity before you can withdraw winnings. Transaction data includes all deposits, withdrawals, and gameplay activity on our platform. We record which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, or sportsbook markets), how much you wager, and the outcomes. Technical data includes your IP address, device type, browser information, and timestamps of your activity on koinvegas.

We collect account data directly from you during registration. We collect transaction data automatically as you use our platform. We collect technical data through cookies and server logs. We do not collect biometric data, location data, or any information beyond what is necessary to operate koinvegas and comply with applicable law.

Identity verification on koinvegas

Before you can withdraw funds from koinvegas, we require identity verification. We ask for a government-issued ID (passport, national ID, or driver's license), proof of address (utility bill or bank statement), and in some cases, a selfie for facial verification. We use this information solely to confirm that your account belongs to you and that withdrawals go to authorized recipients. We do not share your ID documents with third parties except where required by law or to prevent fraud.

Our verification process is handled by our support team during business hours. We store your documents securely and delete them after a retention period set by our data-protection policy. If your verification is rejected, we notify you of the reason and allow you to resubmit corrected documents.

Payment data on koinvegas

When you deposit or withdraw funds on koinvegas, we collect payment information. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we record the transaction ID, amount, and timestamp. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record your account number, bank name, and transaction details. We do not store your full payment credentials (card numbers, passwords, or PINs). Payment processing is handled by our payment partners, who apply their own security standards.

We retain payment records for accounting and fraud-prevention purposes. We use this data to reconcile deposits, process withdrawals, and investigate disputed transactions. We do not use payment data for any purpose beyond operating koinvegas.

Our koinvegas data-protection commitments

We encrypt all data transmitted between your device and our servers using industry-standard protocols. We store sensitive data (passwords, ID documents, payment information) in encrypted form. We restrict access to your data to koinvegas employees and contractors who need it to operate our platform. We do not grant access to your data to third parties except where required by law or to prevent fraud.

Our servers may be located outside your jurisdiction. Regardless of server location, we apply consistent data-protection standards. We do not transfer your data to jurisdictions with weaker privacy protections without your consent, except where required by law. If we are required by law to disclose your data to government authorities, we will notify you unless legally prohibited from doing so.

Cookies and tracking on koinvegas

We use cookies to remember your login status, store your preferences, and track your activity on koinvegas for analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may limit your ability to use koinvegas. We do not use cookies to track you across other websites. We do not sell cookie data to third parties.

Your rights regarding your data

You have the right to access your data, request corrections, and ask us to delete your data. To exercise these rights, contact our support team. We will respond to data-access requests within a reasonable timeframe. We may retain some data longer than you request if required by law or to prevent fraud. We will not delete data related to completed transactions or account history unless legally required to do so.

Contact us about privacy

If you have questions about how we handle your data on koinvegas, or if you believe we have mishandled your information, contact our support team. Our English-language support is available during business hours. We will investigate your concern and respond within a reasonable timeframe. Our services are available only where local law permits. Players are responsible for verifying that their use of koinvegas complies with their own jurisdiction's data-protection and gaming regulations.